BECAUSE WELLBEING

STARTS WITH FEELING YOUR BEST

Discover natural, science-backed solutions designed to support your comfort, confidence and everyday wellbeing.

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Customer Care

We’re here to help — quickly, friendly and reliably.
Whether you have a question about a product, an order or delivery, our team is ready to find the best solution for you.

Opening hours
Monday – Friday: 8:00 am – 8:00 pm
Saturday: 8:00 am – 4:00 pm

Email: info@liorawell.com

We aim to respond within 24 hours, 6 days a week.

LIORAWELL

At LIORAWELL, we believe that wellbeing starts with feeling your best.

We offer natural, science-backed solutions designed to support comfort, confidence and everyday wellbeing — thoughtfully selected to fit into real life.

Our focus is on quality, clarity and care, without exaggerated promises.

Free delivery — always.

Our Customer Care team is here whenever you need support.

Frequently Asked Questions

When will I receive my order?

We believe you shouldn’t have to overpay for products you love.

That’s why we ship our products directly from our suppliers. This helps reduce shipping, storage and packaging costs, allowing us to offer fair and competitive prices.

Processing time:
Your order is approved, quality-checked and packed. All orders are dispatched to our fulfilment centre within 48 hours of being placed.

Delivery time:
Delivery usually takes 5–16 working days, depending on the product and destination.

Please note that, in rare cases, minor delays may occur during transit.

My order is delayed — what should I do?

In the vast majority of cases, orders arrive within the expected delivery timeframe.

Occasionally, minor delays can occur during transit — please rest assured that this is usually temporary.

If you have any concerns, our Customer Care team is always happy to help.

Simply email us at info@liorawell.com, including your order number, and using the same email address you placed your order with.

Before opening a PayPal dispute, we kindly encourage you to reach out to us directly first.

Please use “DISPUTE” as the subject line and let us know what’s happening.

Your message will be handled with priority care, and in most cases we’re able to resolve the situation quickly and smoothly, without the need for any further action on your part.

We’re here to make sure you feel supported every step of the way.

How can I return my order?

If you’re not fully satisfied with your product, please contact us before opening a PayPal dispute.

Simply email info@liorawell.com with the subject line “DISPUTE” and briefly describe the issue.

All such requests are handled with priority care, and we always aim to find a quick and fair solution for you.

Where can I find my Track & Trace code?

You can track your order using your 4- or 5-digit order number (#XXXXX) and the email address used when placing your order.

👉 Click here to track your order

My Track & Trace shows no information — why is that?

Tracking information becomes active once the parcel has been received by the shipping carrier.

Please note that it may take up to a few days for the system to update with the latest tracking details.

Thank you for your patience — your order is on its way.

  • Free Delivery

    We always offer free and insured shipping across the UK, including fast Track & Trace on every order

  • Satisfaction Guarantee

    Shop with confidence at LIORAWELL.
    We offer a 30-day satisfaction guarantee, so you can try our products with peace of mind.

  • Loved by 5,000+ Customers

    We’re proud of our customer satisfaction — rated 4.7/5.0 by thousands of happy customers.