Privacy Policy

Version 1.2 – Last updated: 1 October 2025

At LIORA WELL, we place great importance on your privacy.
We consider it our responsibility to protect your personal data in a secure and transparent manner.

This Privacy Policy explains what information we collect, why we collect it, and how we use it to improve your experience on our website.
By using our website, you agree to this Privacy Policy.

1. General

This Privacy Policy applies to all services provided by LIORA WELL.
We respect the privacy of all visitors and customers and ensure that the personal information you provide is treated confidentially.

2. Collection of Information

We only collect information that is necessary to provide our services properly. This may include:

  • Name and address

  • Email address and telephone number

  • Payment and billing information

  • IP address and usage data (via cookies)

This information is used exclusively for the following purposes:

  • Processing and delivering orders

  • Customer service and communication

  • Sending newsletters (only with your consent)

  • Improving our website and services

  • Analysing webshop traffic (via cookies)

3. Communication

When you contact us by email or via the contact form, we store your message in order to assist you as effectively as possible.
This information is stored on secure servers and is not combined with other personal data.

4. Cookies

Our website uses cookies to improve your experience and to analyse how the website is used.
Cookies are small text files that are stored on your device.

We use cookies for:

  • Functional purposes (to ensure the website works properly)

  • Statistical purposes (analysis of usage and traffic)

  • Marketing purposes (optimising content and offers)

You can configure your browser to refuse cookies or to notify you when a cookie is being sent.
Please note that some parts of the website may not function properly if cookies are disabled.

5. Sharing Information with Third Parties

We do not share your personal data with third parties unless this is necessary to provide our services. This may include:

  • Payment providers (secure payment processing)

  • Logistics partners (order delivery)

  • Email service providers (order confirmations and newsletters)

These partners only have access to the data required to perform their services and are obligated to protect your data in accordance with GDPR regulations.

6. Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse or unauthorised access.
Our website uses a secure SSL connection (https://).

7. Data Retention Period

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected.
Once the data is no longer required, it will be deleted or anonymised.

8. Your Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (“right to be forgotten”)

  • Object to the processing of your data

  • Withdraw consent (e.g. for newsletters)

You may contact us at any time at info@liorawell.com.
We will respond to all requests within 30 days.

9. Changes to This Privacy Policy

LIORA WELL reserves the right to amend this Privacy Policy when our services or applicable legislation change.
The most recent version will always be available on this page.

10. Contact

If you have any questions or comments regarding this Privacy Policy, please feel free to contact us:

LIORA WELL
Email: info@liorawell.com